Door Emporium Limited Warranty

****ALL PRODUCTS MUST BE INSPECTED UPON ARRIVAL****

(This includes before prepping, finishing or installing.)

Before handling Door Emporium Doors:
1. Check your local building codes and regulations.
2. Check doors for warping*, glass, molding, manufacturing defects and freight damage.
3. Do not cut, hang or finish a door without checking first items #1 and #2.

Hanging and Finishing Door Emporium Doors:
1. Door must be fully sealed on all 6 sides (including on back of hinges) with oil base sealer or paint within 24 hours of hanging or storing.
2. Stained doors must have at least 3 finish coats (polyurethane or varathene).
3. All doors must have adequate protection** against direct sunlight, rain, wind, abnormal heat and sudden change in temperature.
4. In order not to induce warping and cracks, do not expose stained doors or dark color doors to direct sunlight or southwestern exposure.
5. Door will not be warranted if finished with water base sealers, lacquer, marine varnish, shellac and white wash.

Door Emporium Warranty:
In case of a defective door, it is the option of Door Emporium to:
1. Repair the door.
2. Replace the door.
3. Refund the wholesale cost of the door.

Door Emporium will need pictures of the problem e-mailed to them.

Door Emporium will be the final determining resolution.

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, DOOR EMPORIUM SHALL NOT PAY FOR THE COST OF SHIPPING, LABOR, INSTALLATION OR FINISHING OF THE REPLACEMENT OR ORIGINAL DOOR OR FOR ANY OTHER COST RELATING TO THE REPLACEMENT OF THE DOOR, ALL OF WHICH SHALL BE THE SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.

THE FOLLOWING SHALL NOT BE CONSIDERED DEFECTS IN MATERIAL OR WORKMANSHIP AND ARE NOT COVERED BY THIS LIMITED WARRANTY:
1. Bow or nonalignment in the frame or jamb in which the door is hung.
2. Variations or unsatisfactory results in gloss level, texture or appearance resulting from the field application of paint or any other finishing material
3. Natural variations in the color or texture of the wood
4. Damage resulting from any cause beyond the control of Door Emporium, including but not limited to damage caused by misuse, abuse, accident, mishandling or by fire, flood, earthquake, storm, tornado or other acts of nature. "Misuse" of a door includes, but is not limited to, using a door on part of a building without providing adequate overhang protection** or an appropriate finish color.
5. When all warranty requirements and conditions above are met, Door Emporium will replace door for warpage exceeding ¼” on doors up to 6’-8” high and warpage exceeding 5’-16” on doors up to 8’-0” high.
6. Failure to perform normal homeowner's maintenance.
7. Panel movement (shrinkage) of 1/8" or less. Temperature and humidity may cause the wood panels in your door to shrink, leaving an unstained line along the panel edge. The panels in your door have been designed to "float".
8. Damage caused by extreme temperature buildup where a storm door is utilized. Storm doors must be vented to eliminate this temperature buildup.

If the claimed non conformity is warp, Door Emporium may defer repairing or replacing the product for a period of up to twelve (12) months from the date of claim or the date when the product was installed, as it is not uncommon for a temporary warp condition to occur as the door adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period.

Please note: Replacement product will not be shipped until the defective product is picked up for credit. Exceptions to this would mean the customer would pay for the new door in advance; when the defective door is received back they are credited the amount of the defective door.

THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL PURCHASER OF PRODUCTS OR TO THE ORIGINAL PURCHASER OF THE STRUCTURE INTO WHICH SUCH PRODUCTS ARE INSTALLED.

**Adequate overhang protection from weather is determined by the measurement from bottom of door to where overhang joins wall. This measurement is divided by 2 then extended out from the door.
Example- Bottom to top measures 6'-11", then 3'-5 1/2" overhang is the minimum requirement.